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Exchanges & Returns

 

Please read the following for any questions regarding your order and parcel.

Order Cancellations

We do not offer order cancellations but feel free to exchange your products.

Exchanges

If you change your mind, we can exchange your purchase!

We are able to provide you with an exchange of the item of the same or higher value (topping up as required). You are responsible for the item and its packaging to arrive in original condition so we urge you to package them properly and use tracked shipping. 

You can send your item for exchange back to the address provide below. Please send us an email with the package details and item you'd like to exchange for. We will be in touch with you once we receive it to let you know if this has been successful.

Returns

We are sorry we are not able to provide a refund based on change of mind. You may choose to do an exchange for something else you like. Please read above.

Product Damage

We are so sorry you received your purchase damaged. Please take a picture of the damage ASAP and send it to sales@kiitonstore.com with details and we will address it as soon as we can. 

What is your return address?

Our return address is: KIITON STORE, PO Box 4332, Myaree WA 6960

 

Need to ask something else? Fill out the contact form here and we'll be in touch as soon as we can!